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We know consumers associate themselves with brands they have an affinity with, or aspire to be like. In recognition of this, it seems Pepsi has made a bold move to realign its values and give consumers a new reason to associate with the brand, while at the same time removing its advertising spend from the infamous Super Bowl.
Its latest Refresh Project campaign is an investment of US$20 million to create a tangible way of demonstrating the company’s more philanthropic ethos. The idea itself - creating a site that entertains a maximum of 1000 ideas from the public on how it might improve the local community, in a highly interactive way – plays a key role in the shift Pepsi wants to make.
Even though the advertising at the Super Bowl enabled the brand to reach outrageous audience numbers, it arguably lacked that tangible ‘feel good’ factor. The refresh project may not instantly reach massive audience figures, but the level of involvement and engagement with the community will be deeper, and no doubt have more longevity.
Plus, the media Pepsi uses to deliver the campaign embraces the role consumers now want, and need, to play. The brand has entered the new communication landscape where it’s the consumers who have a voice; setting the agenda and then leading the direction they want to go in. Like many other brands choosing this path, Pepsi is currently the facilitator, letting the consumer take the driving seat.
Good on Pepsi. The campaign effuses creativity and emotion, and let’s not underestimate the publicity Pepsi is getting from this move.
Thanks to: Pepsi
Posted by: Daniel Saltalamacchia, University of Notre Dame Australia & trend watcher to WYWW for the month of Feb, 2010






